GUARANTEES, EXCHANGES AND RETURNS

Dutch / EU laws are applied, according to the right of reclamation and returns. Please visit the EU homepage about these laws for more information. You have the right to return a product and get a full refund or exchange the product, within 30 calendar days after receiving the goods. If you change your mind about a product you have to contact our customer service within this 30 calendar days period. We are unable to take back products that have been processed or used. There are no refunds for items that are on sale. You will only have the possibility to exchange or receive a credit note for these. When returning or exchanging a product to us, you pay for the shipping cost.
To start the returning proccess, click here for our return handling service

If you have any questions or concerns about this, please be so kind to contact us at:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE

T. +31(0)644063075 | E. info@ausputzerfc.com

Available from Monday to Friday, from 9 AM until 1 PM

Return product(s) together with your receipt to this address:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE

Atoomweg 10
Unit DPF 140-L

9743 AK Groningen | The Netherlands (EU)
T. +31(0)644063075 | info@ausputzerfc.com

Refunds

You will receive your refund via the same payment method as when you placed and paid your order. It may take up to 7 working days before the money reaches your account.

Returns policy

You have the right to cancel your purchases without giving any reason, within a period of 14 calendar days after the day of delivery of the goods. The merchandise has to be undamaged and unused, with all the labels, tags and original packaging intact.

Returns which are damaged, soiled, washed, altered worn (other than to try  / fit the item on) may not be accepted and may be sent back to the customer and / or a refund will be refused. All items returned should include a completed returns note with an order reference number and your contact details. Unidentified returns will not be eligible for a refund.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items which are damaged as a result of normal use, wear and tear are not considered to be faulty. For faulty items AUSPUTZER FC will fully refund you, including return shipping, as soon as possible. Where possible, we will offer to repair or replace faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size,based on the availability of the item.

Claims

If the product is defect, damaged or if the return is due to a mistake made by AUSPUTZER FC, we will in this case bear or reimburse the delivery cost. Please report any reclamation you might have to our customer service before returning the product, after contacting us, return the product together with your receipt to this address:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE

Atoomweg 10
Unit DPF 140-L

9743 AK Groningen | The Netherlands (EU)
T. +31(0)644063075 | info@ausputzerfc.com

Quick Contact

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