Shipping and Delivery
All shipments are sent by Post NL, DHL, UPS or FedEx depending on the country you reside in. You will receive a tracking code or link along with your confirmation of shipping. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, V.A.T., delivery times and delivery charges will be adjusted depending on the country where you would like your items to be shipped to. AUSPUTZER FC will dispatch the approved orders as quickly as possible and in the order that they have been received.
Shipping destinations and shipping fees
Estimated delivery time (after the approval of your payment) is usually between 1-5 working days, if not announced otherwise after you have received your order confirmation. Shipping fees are specified in € (Euro) and will be displayed at checkout before moving to the final payment step. You’ll get free shipping on orders above a certain amount. Please visit our shipping information page for detailed information.
We will charge € 25,00 EUR for declined items, for example, if you refuse to sign or will not pick up the order at your local pick-up point. If you change your mind about things that you have ordered through our website please contact our customer service immediately. You still have to collect your package and return it back to us. Any damaged merchandise shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.
Customs and import fees
You will be charged all costs for customs and import fees to your selected shipping country, so please be so kind to make sure you understand what rules and fees apply by contacting the relevant local / national authority or by getting in touch with your local DHL / UPS / FedEx branch.