TERMS AND CONDITIONS

The following terms and conditions guide the use of and commerce in our online store. These terms and conditions may be adjusted from time to time. Please read before making any online purchase(s).

1) General

You can shop our products through our online store. If you have any questions please contact our customer service for help. All merchandise remains AUSPUTZER FC‘s property until payment is fulfilled. Any attempts of fraud will be reported to the police and or authorities. AUSPUTZER FC reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if this means that the delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. AUSPUTZER FC holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing details, appear in our online store. This also includes type faults, price and stock changes. All prices include Dutch V.A.T. (21%).

2) Shipping and Delivery

All shipments are sent by Post NL, DHL, UPS or FedEx depending on the country you reside in. You will receive a tracking code or link along with your confirmation of shipping. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, V.A.T., delivery times and delivery charges will be adjusted depending on the country where you would like your items to be shipped to. AUSPUTZER FC will dispatch the approved orders as quickly as possible and in the order that they have been received.

2.1) Shipping destinations and shipping fees

Estimated delivery time (after the approval of your payment) is usually between 1-5 working days, if not announced otherwise after you have received your order confirmation. Shipping fees are specified in € (Euro) and will be displayed at checkout before moving to the final payment step. You’ll get free shipping on orders above a certain amount. Please visit our shipping information page for detailed information.

2.2) Uncollected packages

We will charge € 25,00 EUR for declined items, for example, if you refuse to sign or will not pick up the order at your local pick-up point. If you change your mind about things that you have ordered through our website please contact our customer service immediately. You still have to collect your package and return it back to us. Any damaged merchandise shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

2.3) Customs and import fees

You will be charged all costs for customs and import fees to your selected shipping country, so please be so kind to make sure you understand what rules and fees apply by contacting the relevant local / national authority or by getting in touch with your local DHL / UPS / FedEx branch.

3) Payment

We accept the following payment methods which are supported by our payment providers (Pay, Nocks and MyCrypto):

– Credit Card (Mastercard / VISA / Diners / American Express)
– Paypal
– Bitcoin
– Gulden
– IDeal

When using a credit card you will pay immediately at checkout. When the package arrives at a local pick-up point, you’ll have to pick it up. All information concerning your credit card is encrypted and secured according to the latest security and safety standards. AUSPUTZER FC reserves the right to cancel, hold on to or further investigate an order at suspicion, even if this affects the delivery time. AUSPUTZER FC can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

4) Returns and exchanges

Dutch / EU laws are applied, according to the right of reclamation and returns. Please visit the EU homepage about these laws for more information. You have the right to return a product and get a full refund or exchange the product, within 30 calendar days after receiving the goods. If you change your mind about a product you have to contact our customer service within this 30 calendar days period. We are unable to take back products that have been processed or used. There are no refunds for items that are on sale. You will only have the possibility to exchange or receive a credit note for these. When returning or exchanging a product to us, you pay for the shipping cost.

If you have any questions or concerns about this, please be so kind to contact us at:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE


T.
+31(0)644063075 | E. info@ausputzerfc.com

Available from Monday to Friday, from 9 AM until 1 PM

Return product(s) together with your receipt to this address:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE

Atoomweg 10
Unit DPF 140-L

9743 AK Groningen | The Netherlands (EU)
T. +31(0)644063075 | info@ausputzerfc.com

Refunds

You will receive your refund via the same payment method as when you placed and paid your order. It may take up to 7 working days before the money reaches your account.

Returns policy

You have the right to cancel your purchases without giving any reason, within a period of 14 calendar days after the day of delivery of the goods. The merchandise has to be undamaged and unused, with all the labels, tags and original packaging intact.

Returns which are damaged, soiled, washed, altered worn (other than to try  / fit the item on) may not be accepted and may be sent back to the customer and / or a refund will be refused. All items returned should include a completed returns note with an order reference number and your contact details. Unidentified returns will not be eligible for a refund.

4.1) Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items which are damaged as a result of normal use, wear and tear are not considered to be faulty. For faulty items AUSPUTZER FC will fully refund you, including return shipping, as soon as possible. Where possible, we will offer to repair or replace faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size,based on the availability of the item.

4.2) Claims

If the product is defect, damaged or if the return is due to a mistake made by AUSPUTZER FC, we will in this case bear or reimburse the delivery cost. Please report any reclamation you might have to our customer service before returning the product, after contacting us, return the product together with your receipt to this address:

AUSPUTZER FC WEBSHOP, RETURNS AND CUSTOMER SERVICE

Atoomweg 10
Unit DPF 140-L

9743 AK Groningen | The Netherlands (EU)
T. +31(0)644063075 | info@ausputzerfc.com

5) Security

All information concerning your credit card and payment method is encrypted and secured by the highest security standards. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. AUSPUTZER FC co-operates with international experienced and specialized professionals for the redemption of credit card payments.

6) Applicable law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of our website or with any purchase through our online store shall be governed by Dutch / EU law. AUSPUTZER FC may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

7) Ownership of right

All rights, including copyrights at ausputzerfc.com remain with AUSPUTZER FC and or its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

8) Force majeure

in case of a war, a civil war, a revolution, a riot, a strike, a lockout, a blockade, a natural disaster, any measures by public authority or similar circumstances AUSPUTZER FC will apply to force majeure. This means that these terms and conditions can not or can only partly be performed. If this occurs AUSPUTZER FC will try to inform you about this.

9) Integrity Policy

We at AUSPUTZER FC have the ambition to always be completely transparent with what information we collect and how we use it, as well as to do this in accordance with current legislation. Here is a summary of what data is collected and why, and how to contact us if you want to know more.

Cookies

What is a cookie?

When using ausputzerfc.com, we collect data relating to your visit in the form of cookies. A cookie is a text file that is stored in your browser, giving us information about what parts of our page you visited, and if you added something to your shopping cart. Cookies are anonymous in the way that no personal information is associated with them.

How do I get rid of cookies?

You can block cookies in your browser, and you can also see a list of which cookies are saved and delete them.

Cookies from third parties

We use third-party cookies to analyze who visits our site and how they behave. We use cookies from Facebook to promote us to relevant audiences on Facebook as well as cookies from Google in order to analyze the traffic on the site through Google Analytics.

Personal Data

Collection of Personal Data When Buying

We save personal information in the form of name, contact details and address in order to fulfill our commitment to you as a customer when ordering. The legal basis for this collection is the terms and conditions of the purchase. These data are shared with our warehouse and logistics partners in order to fulfill the order. We also save your order history to handle returns and complaints.

Collection of Personal Data for Email Marketing

If you have agreed on receiving news and offers by e-mail when making a purchase, or filled in the form to receive newsletters, we will save your e-mail in our newsletter register. The legal basis for this collection is consent. We use this registry to send out relevant information about news and offers. You can at any time decline to receive more mailings and be removed from our email registry by unsubscribing via the link in the emails.

Personal Data Responsibility and Privacy

Responsible for the personal data is AUSPUTZER FC. In cases where we share personal data with third parties in order to fulfill our commitments to you as a customer, we have personal data agreement with this party. We do not share information with any other parties.. We store your data confidentially in secure systems, but can never fully protect us from intrusion, which means that data shared with us is shared at your own risk.

Information about saved personal data

To find out what information we have saved about you or to revoke consent, contact info@ausputzerfc.com. You may also request changes to information and object to registration. Complaints can be made with the European Data Inspectorate.

Quick Contact

We're not around right now. But you can send us an email and we'll get back to you, as soon as possible

Not readable? Change text. captcha txt
0